It was announced yesterday that Louisiana-based CenturyTel is buying Qwest, marking the second major takeover in ten years for the Denver telco. I have some history with the US West iteration of […]
Joe Nacchio heading to jail; Justice weeps anyway
Don’t call it schadenfreude. That’s the term for taking pleasure in the misfortune of others, and I’m not guilty of that. What I feel today, as I review the news that former […]
Of customer service, desk jockeys and service rangers
Been doing some work on my biz blog this evening, and I might as well point those of you interested in subjects like customer service (as in, “why does customer service at […]
Joe Nacchio and the moral pathology of a nation
In Spring and Summer of 2000, as the Qwest takeover of US West unfolded, those of us at USW saw the writing on the wall. Though billed as a merger of equals, […]
It was eight years ago today
Posted: April 20, 2007: 11:19 am MDT Denver CO In 1999 I was the Electronic Communications Manager for US West’s internal comm group, and my team rode herd on several channels used […]
