Ever since the Internet began gaining popular awareness in the mid-1990s, the topic of how businesses can productively use various new media technologies has been a subject of ongoing interest. Along the […]
Joe Nacchio heading to jail; Justice weeps anyway
Don’t call it schadenfreude. That’s the term for taking pleasure in the misfortune of others, and I’m not guilty of that. What I feel today, as I review the news that former […]
When titans clash: Google vs. AT&T for America’s Internet future
By Martin Bosworth The Federal Communications Commission recently announced plans to auction off portions of the wireless spectrum in order to raise money for the government. Although supporters of net neutrality and […]
Of customer service, desk jockeys and service rangers
Been doing some work on my biz blog this evening, and I might as well point those of you interested in subjects like customer service (as in, “why does customer service at […]
