I had a small disagreement with a hotel yesterday. I had booked for three nights, but a change of plans required me to cut the trip short and come home a day […]
Business and social media: American companies growing up, sort of
Ever since the Internet began gaining popular awareness in the mid-1990s, the topic of how businesses can productively use various new media technologies has been a subject of ongoing interest. Along the […]
LiveJournal founder on crusade for “open” social networking
By Martin Bosworth Earlier this month my fellow Scrogue Gavin Chait and I discussed the ins and outs of creating a centralized standard for social networking–basically being able to migrate your “online […]
Unfriendly cellphone contracts shine light on dangers of arbitration
By Martin Bosworth This week’s Business Week has a look at how the wireless industry is being challenged over its notoriously unfriendly contracts, which demand consumers give up their rights to resolution […]
Basic principles for building America’s Internet future
By Martin Bosworth Crossposted at Open Left. Senator Dick Durbin has begun a several-night series of conversations with the blogosphere on how to build a set of principles for improving American broadband […]
Sirius CEO Karmazin: we suck less than XM…
Sirius satellite radio CEO Mel Karmazin met with share holders of his embattled company yesterday and apologized for the decline in stock values of his company. However, he pointed out that rival […]
Of customer service, desk jockeys and service rangers
Been doing some work on my biz blog this evening, and I might as well point those of you interested in subjects like customer service (as in, “why does customer service at […]
