The future of Oscar Munoz, the CEO of United Airlines, has just been re-accommodated.
You remember him, of course. After airport dragoons dragged a boarded, seated, paying customer off a United aircraft, Munoz’s first PR apology contained what Scholars & Rogues has called the “word of the year”: “I apologize for having to re-accommodate these customers.”
Well, that’s cost him. Munoz had been groomed to move upstairs from CEO to chairman of United Continental Holdings, the airline’s owner. (You do remember, of course, that Continental agreed to merge with United seven years ago.) Well, Munoz won’t get that top job.
United’s twin clusterfucks of policy execution (overbooking issues) and PR aftermath (“re-accommodated”) have derailed Munoz’s career — well, a little. He may lose about $500,000 from his bonus, because it’s tied in part to what airlines call KPI — key performance indicators, as indicated in consumer satisfaction surveys. But don’t shed a tear for Munoz — he received $18.7 million in total compensation for 2016, more than triple that of 2015. Continue reading