Been doing some work on my biz blog this evening, and I might as well point those of you interested in subjects like customer service (as in, “why does customer service at every damned company I have to deal with suck so bad?”) to something I just posted. In essence, I’m just sick of people pretending that certain kinds of ideas are all newfangled when the only thing new is thick-headed corporate execs finally starting to pay a little attention.

Of course, I put it much more diplomatically…