I had a small disagreement with a hotel yesterday. I had booked for three nights, but a change of plans required me to cut the trip short and come home a day early. As the clerk was processing the change, she said that she’d be refunding the third night, minus a “15% administrative fee.” Now, […]
Tag Archives: customer service
Unfriendly cellphone contracts shine light on dangers of arbitration
By Martin Bosworth This week’s Business Week has a look at how the wireless industry is being challenged over its notoriously unfriendly contracts, which demand consumers give up their rights to resolution by jury trial or class action in court in favor of arbitration: One class action involving early-termination charges, a leading gripe among cell […]
Sirius CEO Karmazin: we suck less than XM…
Sirius satellite radio CEO Mel Karmazin met with share holders of his embattled company yesterday and apologized for the decline in stock values of his company. However, he pointed out that rival – and potential merger partner – XM’s stock was in worse shape. “We suck less” were his exact words – just the sort […]
Of customer service, desk jockeys and service rangers
Been doing some work on my biz blog this evening, and I might as well point those of you interested in subjects like customer service (as in, “why does customer service at every damned company I have to deal with suck so bad?”) to something I just posted. In essence, I’m just sick of people […]
S&R Honors
Click here to learn more about past honorees...- Saturday Video Roundup: “Imagine the Band,” by John Lennon and Wings
- The Rest is Noise (6)—Descent into the Maelstrom
- I hate handguns, but I have still considered owning one
- Redneck jokes are racist
- Largest study of peer-reviewed literature to date finds overwhelming climate disruption consensus (UPDATED)
- Mystery Unraveled: How a white, moderate, married, churchgoing, middle-class, middle-aged woman could vote for Obama
- An open letter to Burt Rutan, regarding his WSJ commentary on human-caused climate disruption
- Meet the men of Match.com: Really, guys, are you serious?
- Climate scientists still besieged
- Pelosi on Bush: “He’s not worth impeaching”
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wufnik: Thanks Jim. I haven't read the Danto book, but I s…
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Lex: I'm glad i'm not a Progressive, because not being …
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Jim Booth: Wonderful piece, Wufnik. I'm currently reading Art…
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Fnay: Having recently put three kids through college (tw…
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satanicpanic: I've thought about this myself. Other than needin…
